Eligible cases
Wrong product, visible delivery damage, missing confirmed item, or order issue reported with photos and order details.
Return Policy
BaBra Store reviews return requests for damaged, incorrect, or delivery-affected orders when the customer contacts support quickly with order evidence.
Non-returnable cases
Opened personal-care products may be refused for hygiene and safety unless BaBra confirms a product or delivery fault.
Resolution
BaBra may replace the item, correct delivery, issue store credit, or agree another fair resolution after review.
Support route
Contact +250 788 351 482 on WhatsApp or babracosmeticsltd@gmail.com with your order code.